At Monica Silver Jewellery, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer you a hassle-free return and refund policy. Please read our return and refund policy below for more information about the same.
Return Policy:
We accept returns on all products within 14 days of delivery. To be eligible for a return, the product must be unused and in its original packaging with all the tags and labels intact. If 14 days have passed since the delivery of your purchase, we are not authorised to offer you a refund or exchange in the same.
To initiate a return, please contact our customer support team on call +919549326886 or email sales@monicasilverjewellery.com with your order details and the reason for the return. Our team will guide you through the return process and provide you with the necessary information.
Please note that the return shipping costs will be the responsibility of the customer, and we recommend using a trackable shipping service to ensure safe and timely delivery.
Refund Policy:
Once we receive your return, our team will inspect the product to ensure that it meets our return policy criteria. If the product meets the criteria, we will initiate the refund process, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that the original shipping charges and any additional customs and duties charges (if applicable) are non-refundable.
Exchange Policy:
We offer exchanges for products of equal or lesser value within 14 days of delivery. To initiate an exchange, please contact our customer support team with your order details and the reason for the exchange. Our team will guide you through the exchange process and provide you with the necessary information.
Please note that the exchange shipping costs will be the responsibility of the customer, and we recommend using a trackable shipping service to ensure safe and timely delivery.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately with your order details and a picture of the damaged or defective product. Our team will guide you through the return or exchange process and provide you with the necessary information.
Cancellation Policy:
If you wish to cancel your order, please contact our customer support team within 24 hours of placing the order. If the order has already been processed and shipped, we cannot cancel the order.
In conclusion, at Monica Silver Jewellery, we strive to provide our customers with the best shopping experience, and we are committed to resolving any issues that may arise. If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team, and we will be happy to assist you as soon as possible.